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Q: How much can we reduce refunds?

Our real client results average ~99% refund reduction. To stay conservative, the calculator uses 90%. Results vary (typically 75–100%) based on product quality and store cooperation.

Q: How fast can we start?

Typical onboarding is 24–72 hours: connect your helpdesk/Shopify, import macros & policies, set SLAs, go live.

Q: When do you work? What languages?

Coverage per package (up to Mon–Sun). English by default; Dutch available; extra languages on request.

REDUCE REFUNDS & BOOST PROFITS

NOTE : This message is for store owners, not shoppers. Whapsell doesn't "yell at customers." We defend profit - with empathy, precision and structure. If the truth sounds intense, good. it means it's working.

Automated Refund Engine

We use smart workflows and discount logic so refunds get solved instantly – without manual work.

Custom Discount System

Unlike others, we don’t “guess” offers. We follow a proven tier system that converts refunds into profit.

Professionally Trained Team

No random VAs. All agents go through exams, SOPs, and live product training before touching your tickets.

423 orders. Only 3 refunds. 99.3% order retention.

NOTE : Dashboard from Whapsell's sandbox - where we break, fix and perfect before going live. Real data. Real results. Zero guesswork.

Results. Never. Lie.

We handle support like sales, because it is.

Calculate your Savings

Monthly orders Average order value (€) Current refund rate (% of orders) Avg refund paid (% of order value) Current monthly support cost (€)

Suggested package (auto)

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Based on real client data (avg. 99%) we use 90% in the calculation to stay conservative with refund reduction. Results may vary (75–99%) depending on product quality, supplier reliability and store cooperation. Prices exclude VAT. No hidden fees.

Calculate

Now

Support + Refunds (current)

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Refund cost — before

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Support (you pay now)

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With Whapsell (est.)

Package/Custom + Reduced refunds

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Package/Custom (monthly)

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Refund cost — after

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Refund cost saved (with Whapsell)

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ROI multiple

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Net improvement

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How it works

24H Onboarding Setup

No tech headaches. We connect everything, build your helpdesk, connect our systems. Done in a few hours, not weeks.

100% Hands-Off For You

We handle everything backend. Support, refunds, discount codes, training, systems, and maintenance. You literally don't lift a finger.

Weekly Performance Reports

Live dashboard. Real-time metrics. Full transparency. You see what we see. On top of that we send a weekly report.

Pricing plans

Choose what fits now — scale anytime. No hidden fees.

Starter

€499/month

0–300 orders / month

Full customer support (email/chat)
Refund-to-sale conversions
Weekly reporting

Start now

Growth

€1,125/month

300–700 orders / month

Everything in Starter
Increased capacity & coverage
Performance insights

Start now

Pro

€1,625/month

700–1,200 orders / month

Dedicated agents
Priority handling & escalations
Advanced reporting

Start now

Full-time

€2,225/month

1,200–1,800 orders / month

Full coverage (Mon–Sat)
Lead agent + QA checks
SLA targets

Start now

Custom

Let’s talk

1,800+ orders / month

Tailored team & schedule
Tooling & workflow setup
Custom SLAs & reports

Get a quote

Prices exclude VAT. EU B2B with valid VAT ID may use reverse-charge.

Revenue-First Approach

Every ticket is an opportunity to save revenue or upsell, our agents are trainend in revenue recovery, not just "support".

Scalable Team on Demand

Need more coverage? Peak season? We add trained agents instantly — no hiring required.

Shopify + Zoho Integration

Direct sync of orders, refunds, and customer data. Everything flows automatically.

FAQ

Short answers to the most common questions. Still unsure? Book a free ROI call.

What exactly does Whapsell do? ⌄

We run your entire customer service (email/chat/WhatsApp): answering questions, tracking, exchanges, and refund prevention. Our playbooks turn refund requests into kept revenue while keeping customers happy.

How much can we reduce refunds? ⌄

Our real client results average ~99% refund reduction. To stay conservative, the calculator uses 90%. Results vary (typically 75–100%) based on product quality and store cooperation.

How do you price it? ⌄

Simple monthly packages based on order volume. No commissions, no hidden fees. See “Pricing plans” or use the calculator to get the suggested package automatically.

Is there a contract? ⌄

Month-to-month. Cancel anytime before the next billing cycle. We’ll offboard cleanly and hand over all docs/macros.

How fast can we start? ⌄

Typical onboarding is within 24 hours: connect your helpdesk/Shopify, import macros & policies, set SLAs, go live.

Which tools & channels do you support? ⌄

Shopify + common helpdesks (e.g., Gorgias, Zendesk), email, chat & WhatsApp. If you use something else > ask us.

When do you work? What languages? ⌄

Coverage per package (up to Mon–Sat). English by default; but we can do any language you desire.

Do you handle full refunds & chargebacks? ⌄

Yes—prevent first with proactive support, then resolve: replacements, partial credits, and chargeback responses per policy.

Data & privacy? ⌄

We follow least-privilege access, shared vaults for credentials, and your helpdesk audit trails. Data stays in your tools.

VAT & invoices ⌄

Prices exclude VAT. For EU B2B with a valid VAT ID, reverse-charge may apply. Monthly invoice with clear line items.